RETURN AND REFUND POLICY

Repairs, replacements and refunds are known as remedies. You can ask for a remedy under the Consumer Guarantees Act (CGA). You should be able to get a repair, replacement or refund if:

• products or services don’t do what they are meant to, or are defective
• products or services are different from their description, eg on packaging or in advertising
• products don’t match the sample or model you were shown
• products or services are not reasonably fit for a particular purpose you told the seller about
• the retailer did not have the right to sell the product
• delivery is late or never arrives, or products are damaged in transit.